Refund and Returns Policy

  1. Eligibility for Return and Refund: Bimbo accepts returns and refunds for products purchased from our online store within 30 days of the purchase date. To be eligible for a return and refund, the product must be unused, in its original packaging, and in the same condition as when it was received. Customers must have a receipt to initiate the return and refund process.
  2. Return Process: To initiate the return process, the customer must contact Bimbo’s customer service team at [email protected] or through our website contact form. The customer service representative will guide the customer through the process and provide instructions for returning the product.
  3. Refund Process: Upon receipt of the returned product, Bimbo will inspect it to ensure that it is eligible for a refund. If the product meets the eligibility criteria, the customer can choose to receive a full or partial refund. Refunds may also be issued in the form of store credit. Whether the customer receives a full, partial, original payment, or store credit refund is entirely the company’s discretion.
  4. Shipping and Handling Charges: Bimbo will not refund shipping and handling charges for returned products unless the return results from our error. If the product is damaged or defective upon arrival, the customer should contact Bimbo’s customer service team within 48 hours of receipt for a full refund, including shipping and handling charges.
  5. Exceptions: Bimbo reserves the right to refuse a return or refund for any reason, including but not limited to:
  • Products that have been used, altered, or damaged by the customer
  • Products returned after 30 days from the purchase date.
  • Products purchased from other retailers
  • Products not accompanied by a receipt.
  1. Customer Service: Bimbo is committed to providing excellent customer service and will work with customers to resolve any issues or concerns. Customers can contact our customer service team at [email protected] or through our website contact form.
  2. Changes to the Policy: Bimbo reserves the right to change this refund and return policy at any time without prior notice. Customers should review the policy before making a purchase from our online store.

Thank you for choosing Bimbo as your online beauty and clothing merch store. We value your satisfaction and will do our best to ensure that your experience with us is a positive one.